FAQ

You can use FTP using your hosting IP. You can see your IP address in the welcome e-mail or your Client Area /"Login Info/" part. Use the following parameters to configure FTP client server: server IP (you can also use a delegated domain) login: your login password: use Cpanel (ISP) password, standard port - 21. Use passive mode FTP client settings

Pages, archives and php scripts must be uploaded to the /public_html/ folder (for Cpanel), to the www/domain_name/ folder (for ISP manager).

Try through the "File Manager" section in your control panel. If it does not help, create a ticket. In the ticket, specify the path to the file, and we will delete it.

Free download FTP client "FileZilla" http://filezilla.ru/get/ Run the FileZilla program. For a quick connection, fill in the fields: Host, Username, Password. You can find the connection data in the welcome email or your Client Area /"Login Info" part.

public_html is a folder to place html-files, php-scripts, pictures and others. This folder is for everything available on your site. cgi-bin is a directory to hold scripts (for example in perl).
Through the web-access scripts from this folder will be available from the address
http://www.your_domain.ru/cgi-bin/name_of_script. www is label of folder public_html tmp is the directory for temporal files which are created by a Web server. In particular, for the files uploaded through the PHP-upload function.

FTP Manager allows you to control FTP access to your site. Our servers have two sections of the FTP manager menu: FTP: // Accounts and FTP: // Sessions Control. FTP: // Accounts controls your users. Also, if your hosting has subdomains, you can add FTP users for subdomains. FTP: // Sessions Control views the current FTP session, terminate the user's FTP connection or terminate the incomplete FTP connection.

The index file is displayed if you enter the path without specifying the file name, for example, http://your_domain.com/. The default index file names are index.htm & index.php.

Access rights (chmod) You can change in the "File Manager" (Your host control panel), or via FTP. Folders permissions must be set to 755. Files permissions must be set to 644.

To create an additional FTP account, you must go to Cpanel, then to the Files section - FTP accounts.

The main FTP password is the same as the cPanel password. If cPanel password is changed, then the main FTP password is changed as well. To change the password, use the "Password and Security" section.

We don't have such limits

File Manager is a web-based file interface.
It uses for server files operations, such as creating, editing, viewing contents, moving and deleting files and directories (folders).

Cpanel doesn't update in real-time. It takes some time to update quotas and display them correctly.

Our servers support only ZIP and TAR archives.

Directory listing is the absence of an index file (index.html, index.php, etc.) in the contents of the directory. The server can list the directory files in a browser. Sometimes, listing a directory is undesirable and should be disabled for security reasons. In the "Directory listing" part, you can prohibit or enable directory listing.

/public_html is your web directory. There you can place files and folders of your site. /www - alias of the public_html folder /public_html/cgi-bin - directory for hosting your own CGI scripts. /public_ftp - directory for anonymous ftp visitors. /etc - the service part of the system settings of your domain. /mail - the service part of the mail server. /tmp - the service part of the statistics of visitors to your domain.

We do not recommend this because you will delete statistics. But this does not hurt the site.

You have exceeded the disk quota of your package. Delete unnecessary files or upgrade to a higher package.

You can add Punycode name. Use puny-code converter.


Internationalized domain names (IDN) are another way for intending domain names. Since the domain name system uses a subset of characters, usually something like A-Z and 0-9, priorly to the coming of punycode was hard, for languages using other character-sets such as chinese or german, to register well spelled domain names. Punycode was introduced to solve this kind of problems and is well performing on all whis kind of languages. How to add a domain? If your tarrif plan allows to add additional domains then
1. First add domain as additional in control panel
Add domain in Punycode only.
Select simple user name and directories. latin characters without special symbols and punctuation marks!!!For your convenience - write with translitas the Russian name on Latin.
Let's assume your domain Interoperabilität.de
in punicode - xn--interoperabilitt-9nb.de
But it would be more convenient for you if the user`s name and the folder of placement would be interoperabilitet and interoperabilitat respectively. So you shouldn't recall that it is covered under these characters xn--interoperabilitt-9nb.de 2. Change nameservers for your domain
3. download files to the directory specified during creation of the domain

http://ded07.net/ user panel manual
NS are specified in attributes to a hosting

1. DNS of Your hosting is in the welcome e-mail. 2. You can see the DNS in your Client Area, "Your hosting data" part. DNS will be installed automatically if you register your domain with us. You need to install our DNS in your domain registrar panel to delegate the domain to our servers. If you want to change the DNS of a domain registered with us, use the "Domains" part in your Client Area, or create a ticket.

If your package allows you to add an additional domain, then: If your package allows you to add an extra domain: 1. add a domain in your cPanel, the section "Additional Domains" 2. change the DNS in the registrar panel 3. upload the site files to the added domain directory.

Updating DNS records occurs within 2-24 hours.

For the domain direction to our servers, you need to install our DNS in the registrar panel of your domain. If you cannot understand your registrar’s panel, please give us a username and password and we will install a DNS in your domain. This service is free.

You need to take the following steps to transfer the site: 1. Create backup files and databases from the old hosting. 2. Unzip backups in your hosting account. 3. Configure the database connection in the settings of your site. If you cannot make the transfer yourself, you can ask for our support. Create a ticket in the "Order site transfer" part. This service is free.

You will receive a notification about the need to renew the domain to the email entered in your Client Area. Notifications will be received 15 days before the domain expires. You can renew a domain in your Client Area in the Domains part.

Your data will be hidden when you request a domain's WHOIS.

Subdomains are domains of the third (or more) level of your site. For example, if your site has a domain site.com then yourname.site.com will be a subdomain.

Parked domains are domains added to the primary domain that display the contents of the primary site.
For example, if you have a site with the domain "site1.com", you can park the domain "site2.com" to it. After that, the same site will be displayed at site1.com and at site2.com.

It can be completely different, separate from each other sites in one hosting account.

Yes you can. After registering your domain, you need to add our DNS to the domain.

If you want to transfer the bonus domain to another registrar, you must pay its full price.

We support all TLDs. You need to install our DNS in your domain and it will be active from our hosting.

If the domain has been registered refund is not possible.

The domain for reinstallation cannot be used in the control panel. If the domain has been used in the Additional/Parked Domains parts you must remove the domain from the control panel. The primary domain folder is the only public_html. If you reinstall the additional domain as the primary, the site will not be active until you transfer it to public_html. After fulfilling the above conditions for reinstalling the domain, create a ticket in the Technical Support part. Our support will reinstall your domain.

You need to pay the domain cost and then we will allow you to transfer the domain.

Carefully read the details received after activating your account. They contain all the necessary information how to use hosting. Pages, files and php-scripts must be upload to the folder /public_html/ (www is not a folder, this link to public_html).
Cgi-scripts should be in the directory / cgi-bin /
You can do this in several ways:
by FTP
or by using the file manager control panel. Use ZIP or TAR archive. RAR Not Supported! If the domain is not bought from us you should change the DNS which are in the details in the letter in the properties of the domain on site of your registrar.
DNS updates several hours. for the time being you can use the server ip access. The file of the home page should be named as index.php or index.htm.
This is a help for using the control panel

Yes, it is. Your website can be seen at
http://IP server/~your login/

Chmod can be changed in the "File Manager" in your hosting control panel. Or via FTP in the file attributes (directories).

All servers of our hosting support mod_rewrite.
Always remember! Mod_rewrite rules don't execute when you use an IP address.

The path to the file indicates its server location. The hosting control panel indicates the path to the user folder, it is / home / User ("User" is the name of your account). The user folder indicates the path to the file in the root and the directory: 1. If the file is in the root the path is /home/User/filename ("User" is the name of your account) 2. If the file is in the public_html directory the path is / home / User / public_html / file.name ("User" is the name of your account)

/public_html is your web-catalogue. Insert here files and folders of your website. DO NOT TOUCH! /www is alias folder public_html DO NOT TOUCH! /public_html/cgi-bin is a directory for placing your own CGI-scripts. /public_ftp is a directory for anonymous FTP-users. /_private is an auxiliary part for MS FrontPage Extensions. DO NOT TOUCH! /_vti_* is an auxiliary part for MS FrontPage Extensions. DO NOT TOUCH! /etc is an auxiliary part for a system settings of your domain. DO NOT TOUCH! /mail is an auxiliary part for mail server. DO NOT TOUCH! /tmp is an auxiliary part for statistics of visitors to your domain. DO NOT TOUCH!

Perhaps the directory or file was created by a PHP script and has owner nobody, so it cannot be deleted by you. This problem will be solved by our support. Create a ticket in your Client Area, "Technical Support" part.

Please contact a customer service department with a question: Technical questions create a ticket in the "Technical Support" For finance, domains and credits, create a ticket in the "Financial Support" To improve our service, or you are unsatisfied with the service, create a ticket in the "Complaints and Suggestions".

While you are an active client, backups create as usual. Was your account blocked if you are late in payment? In this case, a backup store for another 30 days. However, if you wish to return to the site after some time, you can create a ticket for backup storage and it will be saved for a year.

Please, install the following settings: Mailing address: name@domain.com Account (login): name + Your_domain.com Password: ******** POP3 server: yourdomain.com SMTP server: yourdomain.com The outgoing server requires authorization.

Use our additional port 26 (enter in the settings of your mail client).

You are probably using SquirrelMail, RoundCube or Horde mail client. When you delete letters, they go to the INBOX.Trash basket. To free up disk space, delete letters from "INBOX.Trash"

Yes, of course. Use on the control panel section "Aliases / Forwarders".

Email filters are a tool for mail. They are also used to protect against spam and other purposes of the correct mail operation. You specify matches and the mail filter searches for them in letters. If the filter finds a match in the letter, it will process it in the way you specified. Filters support regular expressions. If you know the syntax of regular expressions, you can configure filters for them. For example, $ header_subject: matches "" [0-9] {1,5} host "" It means a match in the letter's body of any number up to five characters and the next word "host". You can install other regular expressions using an example. You can specify several processing options for filters: deleting a letter, redirecting to another email address, or redirecting a letter to your script for processing.

SpamAssassin is quite powerful tool to protect against spam.
To enable SpamAssassin go to "SpamAssassin" on the main page of Cpanel and click on "Enable SpamAssassin". After that, the mail which is defined as spam will be marked with a special note in the subject and message headers. If you want to delete mail marked as spam go to "Filters" from the main page of Cpanel and further to the link "Add filter".
Next, select "Mark about spam SpamAssassin", "begins from", and enter "Yes" (without the quotes) in the form.
The value of the field "designation" leave "discard". You can also redirect the mail marked as spam to a special folder 'spam' on the server.
For this on section "SpamAssassin" of Cpanel click on "Enable SpamBox".
After SpamBox will be on - all mail which is labeled as spam will be moved to a special folder on the server. You can see it by webmail (web-interface for working with mail on the server).

Cpanel MX Records are a redirection of incoming mail to an external server. Warning! If you use MX records we do not guarantee the safety of your emails. It’s because the incoming mail does not use our server. If you cannot configure MX records, we do not recommend using them.

You can use the mail interface by going to the address –Your_Domain: 2095 or IP_server: 2095

Mail accounts configured in the control panel. http://ded07.net/ Help for use panel.

It is forbidden to use: chat scripts, online games, own mail systems, mailing scripts, automatic doorway generators, cryptocurrency mining scripts, trackers, PHP gateways, gate and proxies, websites promoting violence, trading prohibited goods, financial pyramids (HYIP projects). It is forbidden casino sites, sweepstakes, smoking mixtures, drugs, betting organizations, financial pyramids, pornography and advertising sex services. It is forbidden to post websites of political parties and organizations. It is forbidden to use hosting for scripts that create a large and continuous load. It is forbidden to use scripts uploading and downloading files from / to file exchangers (Rapida, Torrent, etc.), uploading large files for downloading (large files broken into a multi-volume archive do not solve the problem). It is forbidden to use hosting as a platform for active file sharing. It is forbidden to install direct links for downloading from the server. We recommend using captcha to download files. It is forbidden to broadcast video / audio from the server. You can use third-party servers for translation, for example YouTube. It is forbidden to install IRC servers, IRC bots, web-shell and other hacker tools. Discovered sites will be deleted without warning, funds are non-refundable. Phishing and hack sites are deleted immediately. The shutdown message is NOT sent and all the site information is transmitted to the police. Client account will be closed. No further information is being sent. We monitor the sites of our customers. If we find phishing and hacking sites, we will delete them immediately. Shutdown notifications will not be sent, funds will not be returned. Minimum gap Crown starts -15 min. Maximum processes open by the user – 25 This list may be changed if new threats to the stable operation of shared hosting client accounts are identified.

We have zero patience for any type of SPAM with using our servers or passive spam to sites located on our servers.
Anyway the spam account will be closed.
Funds can not be return!!!

The refund is carried out within three days by all systems of electronic payments.
For the rest of the payment within two weeks of receipt the request.
Please note that payment returns for a full month. For the current month using the services pay is not returned. No matter how many days left.
In case of bonuses (free months, free domains) they deducted from the balance.

Shared hosting cannot be used for mass mailing. This causes large server loads and create difficulties for other users. For mass mailing, you must use a VPS or Dedicated server. Shared hosting sends no more than 100 letters within an hour.

If restoring is done by the customer fault or account had been terminated due long-term non-payment the restoration of backup costs $ 20.
If the damage occurred due to administration the backup will be restored free of charge.
Restore User account from backup is free of charge once a day. Backups of large accounts are not allowed to do at the day time. Backup of accounts more than 500 mb should be agreed with the administration.

If you could not solve the problem using our FAQ you can always create a ticket to our technical support. You need to describe your problem in detail to quickly solving it. If you have a website problem, you need to provide a problematic link. If authorization is needed to solve the problem, you need to provide the details for access. If you would follow these simple rules, your ticket will be resolved very quickly.

We are not a domain registrar and cannot be responsible for domain registration. We've built APIs of registrars into the Client Area so you can register domain automatically. Any actions or omissions of the registrar with domains are not actions or omissions from us, for example: blocking a domain for illegal content, DNS failure, untimely domain delegation, etc. After domain registration, we recommend checking WHOIS for the correctness of data and DNS. A domain registrar can block a domain for illegal content. If there is a block from the registrar the DNS will look like this: ns1.suspenddns.com ns2. suspenddns.com If the domain is blocked, you need to create a ticket in the tech support part and prove the legality of your content. We will provide your reasons to the registrar. If your evidence is convincing, the domain will be unlocked. Although domain problems are very rare, they are always stable. But, we must give you complete information, even about rare cases.

Sites containing illegal content, copyrights (according to the author’s complaint) and network ethics (spamming) will be blocked. There is no moneyback for violators.

If your site is inactive after hosting renewal it can be the following reasons: - The hosting term was expired and had not been renewing for 30 days. The content of inactive accounts deletes after 30 days in storage.. Create a ticket in the Tech Support part to solve the problem. Our admins will restore your site from backups. - Your domain has expired. Check your domain WHOIS and if it was expired, renew the domain so the site will be activating in 2-3 hours.

The denial of services may be due to the following incidents: - You used abusive expressions in the dialogue. - You threatened the activities of our company. - Your site may pose a threat to the server. In these cases, we refuse the client the service. If you have paid, you can request a refund.

For the Russian domain zones from October 1, 2009 this is a necessary procedure.

You need to create a ticket in the Tech Support part from Client Area to change the package from VPS to shared hosting.

Because the test period is given for free for seven days and you have enough time to make sure the hosting right for you or not. Buying a hosting without checking customer goes directly to a specific risk. So we can refund the unspent balance. But If you had the opportunity to try and you consciously payed for hosting it means that you are satisfied.

Yes, of course. However, viewing videos from our servers and file downloads is prohibited.

If you want prematurely end using our services and you had bonuses from tariff wich is higher so this bonus will be deducted from the balance on the old tariff plan.

1. Withdrawal to the Credit Balance is done immediately. 2. Withdrawal to PayPal or Webmoney 10-15 days after ordering.

If you have a negative balance billing renews it from all sources, including credit balance and affiliate earnings. If you do not want to use the service, but you want to have an affiliate program, you must notify us. Please, create a ticket to the financial part so we will modify your account for an affiliate only.

If your site creates critical loads, we can block it for 24 hours for a detailed investigation of overloads. After the quarantine period, we will explain how to solve the overload problem.

Yes, you can. $30 payment for installation of the server in Date the Center are subtracted from the sum of return if return is carried out in a month of the order of the server. Also if you refused the server in day of its order.

Casino sites, totalizators, betting organizations and all gambling sites are prohibiting for hosting. All gambling sites are removed from our servers.

We do not process or store any personal data (PD). The domain registrar's API processes and stores your PD.

If you didn't use bonuses during the year, they are deducting. Paying next year makes new bonuses. Therefore, you need to use bonuses during the paid period.

If you have created a server crashes, we reserve the right to refuse a refund.

Yes of course.

The path can be
/usr/bin/perl or /usr/local/bin/perl.
In the script, the first line should be #! /usr/bin/perl or #! /usr/local/bin/perl.
All Perl scripts should have chmod 755 or better 711 (it's safer).

You need to add the command
/usr/bin/php in cron jobs space Full_path_to_Your_file.php> /dev/null 2>&1
or
/usr/bin/php5 space Full_path_to_Your_file.ph /dev/null 2>&1
, specify in minutes 0, in hours 24, and leave asterisks in other fields.

either wget -O - -q -t 1 http://yourdomain.com/cron.php> /dev/null 2>&1
the "-O -" key sets the output to the console (instead of saving to a file), "-q" does it without output to the screen, and "-t 1" allows the script to make one connection attempt.

You can activate it using servers where PHP was configuring as CGI. Create a php.ini file with the code register_globals = off in the directories required to change the parameters. Typically, this is the root folder of the engine, the installation folder and the admin folder. For servers configured by PHP running the Apache module in the .htaccess file, enter the line: php_value register_globals On (using the php_value * directive in .htaccess where PHP was configuring as CGI will produce a result like Error 500.) After register_globals for your account will be activated.

Yes you can, we have it.

You can change the password in the database user settings, in the "MySQL Database" section.

It takes 30 seconds by default.

Example: DirectoryIndex index.htm

Check permissions for folders and files: 644 for files; 755 for folders. The .htaccess file should not have php settings like php_value, php_flag. PHP runs like CGI and these settings are entering in php.ini files

Enter line of code in .htaccess: AddHandler application/x-httpd-ea-php56 .html .htm or AddHandler application/x-httpd-php5 .htm .html or AddHandler application/x-httpd-lsphp .html .htm if you have mod_lsapi (according to server settings)

To change the settings in the desired directory, create the php.ini file and enter: register_globals = disable to disable register_globals = on to enable register_globals

DataBase Server is localhost

Here is the list of the main signs of an infected site: 1. Very often, in site pages, there is the code "", the page code is changed. 2. The antivirus or browser displays an infected page. 3. The length of the index file is zero. 4. Incorrectly added code to the PHP file. 5. The interpreter error is displayed on the screen. What to do? 1. Install new antivirus updates on your local computer and clean it. 2. If your local computer is very infected and cannot be cleaned by antivirus you need to reinstall Windows. 3. put all modern patches that are known by Microsoft to clean up Windows vulnerabilities. 4. Change all useк passwords to any Internet services. It is very important to change the password of the hosting where the infected site is located.

.htaccess is a text configuration file to configure some parameters of your hosting. You can create a .htaccess file in notepad and upload it to the server.

Please remember that lowercase and uppercase letters for the web server are different. file.htm File.htm and File.HTM are three different files.

Yes. All the servers have Zend Optimizer and cURL installed.

Prescribe in the .htaccess directive AddHandler server-parsed .htm .html not running again? Prescribe first Options + Includes

Enter * Prescribe * the line in .htaccess
SetEnv TZ Europe / Moscow
Or another time zone you need.
You may need to add to MySQL.
SET time_zone: = '+ HH: MM'

In the configuration.php file, find the var $ live_site variable and enter your site in it. Prescribe http://yourdomain.com, where yourdomain.com is your website address.

If you use Cpanel hosting, you can change the PHP version in the MultiPHP Manager/Cpanel menu. Hosting supports the following php versions: 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, 7.1, 7.2

You need to enable php for domain. To do this go to the menu bar "WWW domains" and in the properties of the domain select on operating mode php.

You have to go to the panel menu "WWW domains" and add a domain. Please note! Adding a domain, if your site uses PHP, you have to specify the PHP mode.

PHPmyadmin is available to you in ISP. You have to use the same login details as have created adding the base in the "Databases" menu. You will see only that bases, what the user, you've logged in with, has rules or has been added to them.

You can order a trial account only once.

After the trial period, log in to the hosting account will be blocked. You can always go into your Client Area and pay for the order if you decide to use our service. The blocked trial account files are storing on the server during 7 calendar days. If you need files of your account, please report to tech support.

The trial account differs from the paid one: 1. Limited time. A trial account is available for 7 days. 2. Some restrictions in your Client area: You will not be able to get a service credit and you will not be able to change the service package until the order is paid. 3. sending emails is limited to avoid SPAM. The established limit is 10 letters per hour. After payment of your order, all restrictions will be lifted automatically.

You have to create a ticket to the "Tech. Support" part in your Client Area so you'll get a test domain.

The domain you’ve ordered will be active after payment. We do not register commercial domains as a test. If you need a test domain, please contact Technical Support. You will be given a subdomain for the test.

Check permissions to folders and files. Permissions should be 644 to files and 755 to folders. The .htaccess file should not have php settings like php_value. PHP runs like cgi and the specified settings are entered in php.ini files. The public_html folder must have 750 permissions.

First, you should find out is your site unavailable only for you or for all users of your site. You can check access from different regions on the host-tracker.com site. If the domain is accessible to everyone except you, please make a trace to your domain: start - execute - enter cmd - in the black window enter tracert YOUR DOMAIN - after completing with the mouse button highlight - press enter - copy. Create a ticket to tech support and copy the trace result.

PHP-scripts which were running by module mod_php carry out on behalf of the user webserver (99). Accordingly, if the read / modify permissions have not been exposed to all (enough 666 - for files, 777 - for directories) the modification of files created by these scripts (directory) for the user will be banned (accessing via SSH, for FTP). Eliminate the problem by installing sufficient for modifying of files via the function chmod. You can do it recursively, performing PHP-script

Place this file on the site in a directory accessible for web server, such as: public_html or to the folder in which there are files that are needed to change the permissions and name file for example chmod.php Calling the script should be as follows:
http://yourdomain.com/chmod.php?the_path_to_the_desired_directory
or like this:
http://yourdomain.com/chmod.php?/home/user/public_html/the_path_to_the_desired_directory
Where yourdomain.com is your domain name In the first case specify the path relative to the DocumentRoot for your website (/home/user/public_html/ in first example). In the second case - the absolute path from the root directory of the server. When you run the script with no parameters it will be changed the rights for all the files and folders, which are located in the DocumentRoot.

In captcha replace line ("RECAPTCHA_VERIFY_SERVER", "api-verify.recaptcha.net"); by ("RECAPTCHA_VERIFY_SERVER", gethostbyname ('api-verify.recaptcha.net'));

Database Server – localhost.

You need to upload the DataBase to the hosting account. Create a DataBase and contact technical support for help. In the ticket, specify the path to the dump file and the DataBase name where you want to import it. If you want to import the DataBase by yourself, we recommend you to do it at night from 0 - 8 hours.

The database creates in the "MySQL Databases" control panel. The user creates in the control panel. User password is the same as to the database.
The user must be adding to the database with privileges assigned in the same panel menu. For example, for a user account, the details will be: DB Server - localhost Database name - user_ created database Username - user_created user Password - user password.

Databases can only be created in the Control Panel. You need to remove the base creation lines in your dump.

In the configuration file for connecting to the database, you need to specify the details for connecting to our hosting.

PhpMyAdmin is available in the Control Panel. You can find it in the panel menu - "MySQL Databases".

Go to the phpMyAdmin interface and select the base you need, and then in the menu - operations - comparison - select the encoding. After connecting to the database, the first command in your data script you need to run the command "mysql_query (" SET NAMES 'required_encoding_name ").

Go to the database user settings and change the password in the "MySQL Database" section.

1. add your local IP to the control panel in the "remote mysql" menu. 2. To add your IP to trusted by creating a ticket in the tech support part. Server IP was in the Welcome Mail.